Zen Aroma Naturals
 

Order Processing

• Orders are processed within 1–3 business days.

• Orders placed on Sundays or public holidays will be processed on the next business day.
   

Shipping Duration

Delivery timelines vary by location:

• Metro & Tier 1 Cities: 3–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote Locations: May require additional time
   

Shipping Charges

Shipping rates are calculated based on:

• Delivery location

• Total weight of items

• Courier partner charges

Actual shipping charges will be displayed at checkout.

Order Tracking

You will receive a tracking link via SMS/Email after dispatch.
Status updates will depend on the courier partner.
 

Delivery Attempts

If the courier is unable to deliver due to:

• Incorrect or incomplete address

• Unavailability of the customer

A reattempt may be made. Additional charges may apply for repeated failures.

Damaged or Missing Items
 

If your order arrives damaged, tampered, or missing items:

• Inform us within 48 hours

• Provide clear photos or videos of the package

Contact: support@zenaromanaturals.shop