Zen Aroma Naturals**

We strive to deliver high-quality products. Due to the nature of personal care items, returns and refunds are limited.
 

Return Eligibility

Returns are accepted only if:

• The product is damaged

• The product is defective

• You received the wrong item

The issue must be reported within 48 hours of delivery with photographs or video proof.

Non-Returnable Items

The following items cannot be returned:

• Used or opened products

• Personal care items (due to hygiene standards)

• Items without original packaging

• Products damaged after delivery
   

Refund Process

Once approved:

• Refunds will be issued to the original payment method

• It may take 5–7 business days to reflect in your account
   

Replacements

If the product qualifies for replacement, we will ship a new item at no extra cost after verification.

Cancellations

Orders cannot be canceled once shipped.
Orders placed by mistake must be reported immediately.

 

Contact for Refund Support

Contact: support@zenaromanaturals.shop